Refund and Returns Policy

Company: Voga Marketing

Website: vogamarketing.com

At Voga Marketing, we are committed to delivering high-quality, on-demand marketing services tailored to your brand. Due to the nature of our work—custom strategy, content creation, and digital execution—all sales are final and non-refundable once work has begun.

1. On-Demand Service Policy

Our services are produced on demand and begin shortly after your order is confirmed. This includes but is not limited to:

Social media content creation (Reels, Stories, Posts, Videos)
Profile optimization
Ads optimization (Meta and Google)
SEO and website work

Since these services involve custom planning and immediate allocation of resources, we cannot offer refunds once production has started.

2. Cancellations

You may cancel your subscription-based service at any time by contacting our support team or using your account dashboard. Cancellations will take effect at the end of the current billing cycle, and no partial refunds will be issued for unused time.

3. Exceptions for Refunds

Refunds may be considered under the following limited circumstances:

Duplicate Charges: If you are billed more than once for the same service by mistake, we will refund the duplicate charge.
Service Not Rendered: If we are unable to deliver the service due to internal error or failure on our part, you may be eligible for a full or partial refund.
Unauthorized Transactions: If you suspect fraudulent use of your payment method, contact us immediately to investigate.

To request an exception, email us at [insert email] within 7 calendar days of the charge

4. Satisfaction Guarantee

While we do not offer refunds on completed services, we do offer revision cycles to help ensure your satisfaction. If you’re not happy with the delivered content or campaign performance, please reach out to us within 5 business days of delivery to request revisions.

5. Contact Us

For billing questions, service concerns, or refund requests, please contact us at:

Voga Marketing
Email: Vogamarketingcali@gmail.com
Address: Carrera 13 10 58, Cali – Valle del Cauca – Colombia